BHASHINI and CRIS Sign MoU to Build Next-Gen Multilingual AI Solutions for Indian Railways
#IndianRailways #BHASHINI #MultilingualAI #DigitalIndia #AIforRailways #CRIS“This collaboration will transform how millions of passengers engage with railway services daily. Through BHASHINI’s AI capabilities, we are ensuring that language is no longer a barrier to accessing vital public services.”- Amitabh Nag, CEO, BHASHINI
June 2025 : The Digital India Bhashini Division (DIBD) and the Centre for Railway Information Systems (CRIS) recently signed a MoU to collaborate on the development and deployment of multilingual artificial intelligence solutions across key public-facing railway platforms.
The MoU was formally signed by Amitabh Nag, CEO, BHASHINI, and G.V.L. Satya Kumar, Managing Director, CRIS, in New Delhi.
The strategic partnership aims to integrate BHASHINI’s state-of-the-art language technology stack into CRIS-managed systems such as the National Train Enquiry System (NTES) and RailMadad. The tech stack comprises Automatic Speech Recognition (ASR), Text-to-Text Translation, Text-to-Speech (TTS), and Optical Character Recognition (OCR), This will enable citizens to access critical railway services in 22 Indian languages.
Speaking on the occasion, Amitabh Nag, CEO, BHASHINI, said, “This collaboration will transform how millions of passengers engage with railway services daily. Through BHASHINI’s AI capabilities, we are ensuring that language is no longer a barrier to accessing vital public services.”
G.V.L. Satya Kumar, Managing Director, CRIS, said, “CRIS is proud to partner with BHASHINI to implement inclusive, AI-powered solutions across our digital platforms. This will enhance accessibility, transparency, and efficiency in our passenger-facing services.”
The partnership aims to co-develop multilingual chatbots and voice assistants for passenger support, alongside over-the-counter interfaces for railway inquiries. These BHASHINI-powered services will be scaled via cloud and on-premise infrastructure, enabling real-time, speech-based interaction in multiple Indian languages. A series of joint technical workshops and pilot deployments are scheduled to commence in the coming months.
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